The aim of telephone counselling is to deal with crises immediately – anyone who needs support or guidance can call over the phone. The service, available every day between 5 p.m. and 9 p.m., is more accessible to the older generations. It seems that there is a growing need for a free, night time service. Many people have no time to think about their worries during the day, but in the evening or at night they are overwhelmed by doubts and anxieties. They need someone to turn to, and this is why the idea of Internet counselling came about. This service is a resting place in the virtual world, where professionally experienced and committed volunteers await people's calls. Skype counselling is available from 9 p.m. to 1 a.m. There are 13 trained volunteers in telephone counselling and 18 more conducting Skype counselling. The slogan of the service is: "love is attentive."